Maqam for Urban Development is committed to guaranteeing clients’ rights and ensuring transparent financial procedures. Please be advised of the refund policy for reservation amounts paid through electronic payment methods, as follows:
- Refund Conditions: Clients could request a refund of the reservation amount paid through the website within a maximum period of 3 days from the payment date, provided that the unit has not been assigned and no primary contract has been signed.
- Post-Deadline Procedure: After the mentioned period, the company has the right to terminate the reservation in the event that the buyer fails to complete the procedures of contracting and provide the required checks.
In such cases, the reservation will be immediately canceled, and the unit will become available for booking by other clients without the need for any legal action. - Refund Timeline: Refunds should be processed within a maximum of 14 working days from the date of submitting the approved request to the Finance Department.
- Non-Refund Cases: If the unit has been assigned or a primary or a final contract has been signed, the reservation amount should be considered part of the down payment, and it will be non-refundable.
- Refund Method: Refunds should be made using the same electronic payment method originally used by the client at the time of payment.
- Proof of Payment: The client must present the electronic payment receipt or any official document proving the payment transaction when requesting a refund.
Note: The company has the right to amend or update this refund policy at any time without violating clients’ rights. The updated version will be effective immediately upon publication on the company’s official website.